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 Martin & MacArthur
Corporate Office & Furniture Showroom
1815 Kahai Street | Honolulu, Hawaii 96819
Phone (808) 845-6688 | Fax (808) 845-6680

Frequently Asked Questions


 FURNITURE

    Q: How is Martin & MacArthur furniture made?
    A: It is bench made individually by skilled craftsmen, using proven building techniques. Jon Martin selects all the wood, board by board for each piece. One craftsman does all the building on a piece of furniture, it is not a production line. Specialist craftsmen do the finishing. Almost half of all furniture is custom made to customer’s orders.

    Q: Where is Martin & MacArthur furniture made?
    A: It is all made in our 12,000 sq. foot workshop in Kalihi Kai, Honolulu. This is between Honolulu airport and downtown.

    Q: What is the guarantee on Martin & MacArthur furniture?
    A: Our furniture has a lifetime guarantee. We guarantee indefinitely the materials and workmanship used in the construction process. If something in the manufacturing was defective, we will make it right. We do not guarantee against wear and tear or abuse.

    Q: How do I know if it is a piece of Martin & MacArthur furniture?
    A: All items in the signature line and quality custom pieces are branded, dated and signed by Jon Martin. They may also carry the personal brand of the craftsman that built that piece. Mission Contemporary pieces are not signed. Collectors know that Martin & MacArthur is “the” name in Hawaiian furniture.

    Can I take a piece of Martin & MacArthur furniture to another place with a different climate than Hawaii?
    A: Yes. All our furniture is designed to travel. We engineer for the expansion and contraction of the wood that occurs with changes in humidity. For example, the seat on our rocking chair is not glued to the frame but is held by screws in oversized holes, the top of the immigrant floats in a groove.

    Q: What finishes are on the furniture?
    A: Our signature piece, the rocking chair, has a traditional 11-step oil and sanding process followed by a final coat of furniture wax. Most furniture is oiled and sprayed with catalyzed lacquer finish. Table tops and some commercial pieces are finished with “polane”, a hard polyurethane finish.

    Q: What differentiates Martin & MacArthur furniture?
    A: We have very well matching wood as we select from a very large inventory of koa wood, and have 35 years experience in koa selection. We only use the best 20 percent of koa we buy for furniture making, and the balance is mostly used for other applications such as picture frames. We have very skilled and experienced furniture builders. We pay alot of attention to detailing and finishing our furniture so that it not only looks good, but feels good. Our lifetime guarantee, our outstanding customer service and 35 years of taking care of customer requirements make our furniture stand out from others.

    Q: Why is veneer used on some very expensive pieces of furniture?
    A: In some cases such as pie table tops, it is the only way to build. If a field of wood is constrained by a solid border, we must use veneer or the piece will destroy itself from expansion and contraction. Veneer permits repeating grain patterns. Sometimes veneer is less expensive, sometimes more. Note: a lot of the finest European furniture of last century was used veneer.

    Q: How can we tell a veneer tansu from a solid one?
    A: Look at the grain on the drawer face.

    Q: What’s the amount of weight the various drawers can hold?
    A: 75 lb. Note; full extension slides on file drawers carry 150 lb.

    Q: What are the backs of dressers etc.?
    A: 2 and 3 drawer tansus have finished back, all other tansus, dressers and cabinets are designed to go against a wall.

    Q: Do the beds require box springs?
    A: No.

    Q: What type of wood is used on the inside of tansus & other bureaus?
    A: Solid maple or apple ply, now (Jan ’99) African mahogany.

    Q: Tell us about the biscuits used in Martin & MacArthur furniture and why they’re so strong?
    A: They are built of diagonal grain compressed maple or birch and swell up with the glue. The glues we use are stronger than the wood.

    Q: What is used to give the wood such a smooth finish?
    A: Lots of sanding, with successively finer sandpaper from 40 grit to 400 grit.

    Q: What do you recommend people “clean” their furniture with if it’s dirty? For example, chairs with continued hand rubbings on the ends.
    A: Frequent use of damp cloth is best. Milsek is first choice but a buildup of hand oil can be removed with cold tea.

    Q: What is the best way to take out scratches on polyurethane finished products?
    A: None other than refinishing.

    Q: How long does it take to make a piece of furniture; for example 1.) a rocker 2.) a 4 post bed 3.) a roll top desk?
    A: Rockers are made in batches of 12 to 15 which may take 3-4 weeks. Individual pieces of furniture rarely take longer than 2 weeks. The longest time is to get into the production schedule.

    Q: Is each piece of furniture original?
    A: Some are reproductions but all have been re-engineered. Mostly our signature furniture is designed to the period style, but with modern engineering.

    Q: How many furniture makers at the factory?
    A: About 20-25 people work on furniture making and finishing of which 7 are journeyman furniture makers.

    Q: Can furniture be special ordered? How long does it take to get it?
    A: Most of the furniture we sell is special order. Approximately half is custom design. Time depends on backlog but is usually 45-60 days but rush orders can sometimes be accommodated.

    Q: How long will our furniture last?
    A: Indefinitely. We guarantee materials and workmanship for a lifetime. We do not guarantee against wear and tear or damage.

    Q: Why is a single dining chair so expensive?
    A: There are a lot of pieces in a dining chair, each of which has to be made, sanded, assembled and finished.

    Q: Do we ever use hidden hinges on armoires?
    A: Yes. This is the sort of thing possible on custom furniture.

    Q: How long does a cane seat last?
    A: Depends on usage.

    Q: Where do we get our hardware for the tansus? Could they rust?
    A: It is custom made for us in Taiwan. It is coated steel and could rust if the coating is destroyed.

    Q: Will cedar stain or damage clothes if kept for a long time?
    A: Generally no.

    Q: What is the maximum width of a piece of wood used on a table top?
    A: Rarely wider than 10 inches.

    Q: Are wood fillers used on our furniture?
    A: Fillers no, but we do have a technique to fill small knots. Note: we do not use stains but some other koa furniture makers who do not have the range of wood to select from, use stain to make the pieces uniform color. Staining takes the character out of koa.

    Q: What is the maximum a single pedestal can extend to?
    A: 96" but need to check if it is to sit on carpet or hard floor. Carpet is springy.

    Q: How does a customer buy chairs from the catalog in regards to fabric?
    A: The chairs are quoted Customers Own Material. The customer can supply fabric yardage to us, or we can direct them to a source.

    Q: What do you do with the wood scraps that are too small to be used for furniture use?
    A: The largest ones are sold to hobbyists at our lumber department. Smaller ones are given to the high school woodshops for students use. Chips from the planing machine are sold to horse people, mushroom growers or haku pottery makers. Sawdust is thrown away.

    Q: What does your catalog mean by “turned legs”?
    A: The legs are turned on a lathe.

 

 WOOD

    Q: Is koa an “endangered” wood? Will we run out of koa in the next 50 years?
    A: No. Koa is the second most common tree in Hawaii. There are presently over 20,000 acres being grown commercially. (The present industry in Hawaii would need to grow less than 6,000 acres on a sustainable basis.) It will be in restricted supply for 15-20 years until some of the new plantations are ready for harvest.

    Q: What makes the color variations of koa? (Does lighter koa mean a younger tree & darker koa an older tree?)
    A: Mostly it is to do with the soil type where the koa is grown, but older koa is generally darker. Dark koa furniture will darken with age, light koa will lighten with age.

    Q: What makes koa curly? What percent of a typical koa tree is curly? Where on a tree is the curly wood found?
    A: It is unknown what makes a tree curly other than "crotch" curl (sometimes called fire curl). It usually occurs in stressed locations such as a fork of a tree. Rarely is a tree 100% curly; it is usually localized. Less than 3% of trees have curl.

    Q: How old should a koa tree be before cutting it? How big is a koa tree when it is cut?
    A: Trees are sometimes cut as young as 20 years. We mostly use dead and dying trees that are probably 50-80 years old. (Hardwood trees do not have growth rings so it is hard to tell.) Trees will grow as old as 200 years but in some areas where there are not much topsoil, they may die after 60 years. Trees are usually between 15" to 60" in diameter.

    Q: Is koa grown anywhere else in the world?
    A: Acacia koa grows ONLY in Hawaii, it does not grow anywhere else. Koa from the different Hawaiian Islands looks different. The closest relative is acacia melanoxin “black wattle” from Australia, but this is clearly different from koa. There have been some less than ethical importers from the Philippines who have tried to pass off a Philippine wood (nara) for koa.

    Q: Is koa “the” most prized wood for Hawaiians?
    A: It depends on the usage. There are harder woods for digging sticks etc., but koa certainly is the most versatile for building canoes, houses and so on.

    Q: Is the mango wood that we use “common” mango?
    A: Yes, but we only use figured mango which does not occur in all trees.

    Q: Do you use Hawaiian ash or mainland ash?
    A: Usually mainland ash; Hawaiian ash is not available consistently.

    Q: What kind of forestry management program is the koa wood under?
    A: On State land there is no management for koa production. Private lands vary from extensive replanting of seedling trees, scarification or just taking the cattle off the land. Koa itself grows very easily, but is a highly desired food for cattle, goats and sheep, all of which are a problem on the Big Island. Animal control and control of competing alien weeds is the main management action needed to grow koa.

    Q: Since koa is a hardwood, what is its relative hardness compared to teak, oak, walnut etc.?
    A: About the same as walnut. Harder than teak, softer than oak, but varies a lot, sometimes harder than maple, sometimes softer than mahogany.

    Q: Is there anything that can keep termites away from the wood used for furniture? Do termites like koa?
    A: Chemical pre-treatment will work, but may discolor the wood. Termites do not prefer koa but will eat it if desperate.

    Q: How long does it take to air dry koa naturally before it can be used to make furniture?
    A: 1" thick-60 days; 2" thick-90 days; bedposts-over one year; varies with average humidity.

    Q: How long does it take to kiln dry koa?
    A: 1" thick-30 days; 2" thick-45 days; bedposts-over 6 months.

    Q: How much does koa cost by the board foot?
    A: Martin & MacArthur lumber department sells it at $8.00 to $30.00, depending on the grade.

    Q: How do we prolong the life of koa? Can the sun damage it?
    A: Extend the life of koa by regular treatment with products such as “Milsek” furniture oil, keep out of direct sun light. Direct sun light will bleach the color out of koa and it cannot be restored.

    Q: How do we refinish koa?
    A:
    Option 1.) Strip off the existing finish down to bare wood (which is difficult if “Pledge” or other waxy polishes have been used). Then, resand in detail, steam out dings and finish as a new piece.
    Option 2.) Especially with historic furniture, we sometimes only cleanup the piece, repair damaged parts and apply furniture wax. However, the piece will still look old.

    Q: Are there different kinds of koa wood?
    A: Botanically, no. In terms of color, grain, figure etc., there are no two trees the same; there is a major variation with location.

    Q: What makes koa a special wood?
    A: Variability, richness, luminescence, unique to Hawaii, most beautiful wood in the world.

    Q: How can you tell the quality of koa wood furniture?
    A:
    a.) all pieces of wood in a furniture item match in color and grain.
    b.) accurately made, strong joints.
    c.) crisp details e.g. sharp edges.
    d.) consistent unobtrusive finish.
    e.) quality accessories, drawer slides, hardware etc.
    f.) design and detailing that is ascetically pleasing.

    Q: Where is our koa purchased?
    A: Nearly all is purchased from the Big Island of Hawaii, mostly from cutters who contract with ranchers