Q: How is Martin & MacArthur furniture made?
A: It is bench made individually by skilled craftsmen, using proven building techniques. Jon Martin selects all the wood, board by board for each piece. One craftsman does all the building on a piece of furniture, it is not a production line. Specialist craftsmen do the finishing. Almost half of all furniture is custom made to customer’s orders.
Q: Where is Martin & MacArthur furniture made?
A: It is all made in our 12,000 sq. foot workshop in Kalihi Kai, Honolulu. This is between Honolulu airport and downtown.
Q: What is the guarantee on Martin & MacArthur furniture?
A: Our furniture has a lifetime guarantee. We guarantee indefinitely the materials and workmanship used in the construction process. If something in the manufacturing was defective, we will make it right. We do not guarantee against wear and tear or abuse.
Q: How do I know if it is a piece of Martin & MacArthur furniture?
A: All items in the signature line and quality custom pieces are branded, dated and signed by Jon Martin. They may also carry the personal brand of the craftsman that built that piece. Mission Contemporary pieces are not signed. Collectors know that Martin & MacArthur is “the” name in Hawaiian furniture.
Can I take a piece of Martin & MacArthur furniture to another place with a different climate than Hawaii?
A: Yes. All our furniture is designed to travel. We engineer for the expansion and contraction of the wood that occurs with changes in humidity. For example, the seat on our rocking chair is not glued to the frame but is held by screws in oversized holes, the top of the immigrant floats in a groove.
Q: What finishes are on the furniture?
A: Our signature piece, the rocking chair, has a traditional 11-step oil and sanding process followed by a final coat of furniture wax. Most furniture is oiled and sprayed with catalyzed lacquer finish. Table tops and some commercial pieces are finished with “polane”, a hard polyurethane finish.
Q: What differentiates Martin & MacArthur furniture?
A: We have very well matching wood as we select from a very large inventory of koa wood, and have 35 years experience in koa selection. We only use the best 20 percent of koa we buy for furniture making, and the balance is mostly used for other applications such as picture frames.
We have very skilled and experienced furniture builders. We pay alot of attention to detailing and finishing our furniture so that it not only looks good, but feels good. Our lifetime guarantee, our outstanding customer service and 35 years of taking care of customer requirements make our furniture stand out from others.
Q: Why is veneer used on some very expensive pieces of furniture?
A: In some cases such as pie table tops, it is the only way to build. If a field of wood is constrained by a solid border, we must use veneer or the piece will destroy itself from expansion and contraction. Veneer permits repeating grain patterns. Sometimes veneer is less expensive, sometimes more.
Note: a lot of the finest European furniture of last century was used veneer.
Q: How can we tell a veneer tansu from a solid one?
A: Look at the grain on the drawer face.
Q: What’s the amount of weight the various drawers can hold?
A: 75 lb. Note; full extension slides on file drawers carry 150 lb.
Q: What are the backs of dressers etc.?
A: 2 and 3 drawer tansus have finished back, all other tansus, dressers and cabinets are designed to go against a wall.
Q: Do the beds require box springs?
A: No.
Q: What type of wood is used on the inside of tansus & other bureaus?
A: Solid maple or apple ply, now (Jan ’99) African mahogany.
Q: Tell us about the biscuits used in Martin & MacArthur furniture and why they’re so strong?
A: They are built of diagonal grain compressed maple or birch and swell up with the glue. The glues we use are stronger than the wood.
Q: What is used to give the wood such a smooth finish?
A: Lots of sanding, with successively finer sandpaper from 40 grit to 400 grit.
Q: What do you recommend people “clean” their furniture with if it’s dirty? For example, chairs with continued hand rubbings on the ends.
A: Frequent use of damp cloth is best. Milsek is first choice but a buildup of hand oil can be removed with cold tea.
Q: What is the best way to take out scratches on polyurethane finished products?
A: None other than refinishing.
Q: How long does it take to make a piece of furniture; for example 1.) a rocker 2.) a 4 post bed 3.) a roll top desk?
A: Rockers are made in batches of 12 to 15 which may take 3-4 weeks. Individual pieces of furniture rarely take longer than 2 weeks. The longest time is to get into the production schedule.
Q: Is each piece of furniture original?
A: Some are reproductions but all have been re-engineered. Mostly our signature furniture is designed to the period style, but with modern engineering.
Q: How many furniture makers at the factory?
A: About 20-25 people work on furniture making and finishing of which 7 are journeyman furniture makers.
Q: Can furniture be special ordered? How long does it take to get it?
A: Most of the furniture we sell is special order. Approximately half is custom design. Time depends on backlog but is usually 45-60 days but rush orders can sometimes be accommodated.
Q: How long will our furniture last?
A: Indefinitely. We guarantee materials and workmanship for a lifetime. We do not guarantee against wear and tear or damage.
Q: Why is a single dining chair so expensive?
A: There are a lot of pieces in a dining chair, each of which has to be made, sanded, assembled and finished.
Q: Do we ever use hidden hinges on armoires?
A: Yes. This is the sort of thing possible on custom furniture.
Q: How long does a cane seat last?
A: Depends on usage.
Q: Where do we get our hardware for the tansus? Could they rust?
A: It is custom made for us in Taiwan. It is coated steel and could rust if the coating is destroyed.
Q: Will cedar stain or damage clothes if kept for a long time?
A: Generally no.
Q: What is the maximum width of a piece of wood used on a table top?
A: Rarely wider than 10 inches.
Q: Are wood fillers used on our furniture?
A: Fillers no, but we do have a technique to fill small knots. Note: we do not use stains but some other koa furniture makers who do not have the range of wood to select from, use stain to make the pieces uniform color. Staining takes the character out of koa.
Q: What is the maximum a single pedestal can extend to?
A: 96" but need to check if it is to sit on carpet or hard floor. Carpet is springy.
Q: How does a customer buy chairs from the catalog in regards to fabric?
A: The chairs are quoted Customers Own Material. The customer can supply fabric yardage to us, or we can direct them to a source.
Q: What do you do with the wood scraps that are too small to be used for furniture use?
A: The largest ones are sold to hobbyists at our lumber department. Smaller ones are given to the high school woodshops for students use. Chips from the planing machine are sold to horse people, mushroom growers or haku pottery makers. Sawdust is thrown away.
Q: What does your catalog mean by “turned legs”?
A: The legs are turned on a lathe.