Our Guarantee

The Martin & MacArthur Guarantee

We want you to be completely satisfied with every Martin & MacArthur purchase. If your order fails to meet your expectations for any reason, please return the merchandise within 10 days of receipt for exchange, refund or credit (excluding delivery and handling charges). We apologize that personalized items cannot be returned.

Returns

Please insure and ship your return merchandise, with the information requested on the back of your packing slip (including your name, address and zip code) to the address shown on your packing slip. We recommend insuring your return shipment, since we cannot give credit for items that do not arrive in our operations center.

If you cannot find the packing slip, please send your return packages to:

Martin and MacArthur Returns Department
1815 Kahai Street
Honolulu, HI 96819

If you have further questions regarding your return, please email us at Customer Service.

Exchanges

If you've kept your packing slip, fill out the exchange portion of the form on the back of the slip with the item you would like to order, and include it with your return. If the merchandise price for the replacement item exceeds the amount to be refunded (please note that delivery and handling charges are not refunded when you return an item unless we are at fault), please include payment for the additional amount. There are no additional charges for delivery and handling if you're exchanging an item. If you have questions, please call us at 1-808-845-6688.

Returns and Exchanges of Gifts

Fill out the form on the back of your packing slip as you would for a regular return or exchange (see above). If you are returning the item, we will send you a gift certificate for the dollar amount of the item. If you are exchanging the item and the amount for the replacement item exceeds the cost for the return item, please include payment for the additional amount.

Shipping Errors and Damages

Please call us right away at 1-808-845-6688 or email us at Customer Service if your order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will ship it to you immediately; your credit card will be charged for the second shipment, but you will be credited for the original item including delivery and handling once the return has been processed.

Refunds

Depending on the method you use to return the item to us, it can take up to 7-14 days for us to receive your return. If you placed your order with a credit card, the credit will be applied to your account and usually appears on your statement within one billing cycle from the time we process your return. If you ordered by check, your refund will be sent to you via first-class mail.

Sale Prices

Sale prices are offered to our customers for a limited time and on specific merchandise. Sale prices are not applicable to prior purchase.