Martin & MacArthur Watch Warranty

Operations Manual and Warranty
Mahalo!  Thank you for choosing a Martin & MacArthur wood watch.


Our solid wood watches are hand-crafted and carved from sustainable, natural woods including Koa from the Big Island of Hawaii and other exotic hardwoods from around the world.  Our Koa watches are made from our private stock of curly Koa wood.

We have chosen a trusted partner in British Columbia, Canada to make our wood watches to our exacting specifications.  Martin & MacArthur wood watches are crafted with unique refinements and details unlike any other wood watches in the world.

Our quartz watches are made with premium movements from the Miyota Co.
Our self-winding, automatic watches are made with 21-jewel movements and sapphire crystal faces.

For best results, please read the instructions below before using your
Martin & MacArthur wood watch. 

OPERATION

 

WARRANTY

     We offer a limited warranty on defects in materials and workmanship for a period of two (2) years after original purchase.  Any watch devoping such a defect within this period will be repaired or replaced at our option.


     This warranty applies to all parts except normal wear and tear, case, power cells, crystal or bracelet.  Malfunction or deterioration resulting from accidents, negligence or misuse is not covered by warranty.  Opening the case back will void warranty.

SHIPPING THE WATCH

For repairs, customer MUST first contact Tense at 1-604-525-5633 or service@tensewatch.com to obtain a Return Merchandise Authorization Number (RMA#). The RMA# must be written on the outside of the package, or the shipment will be refused.

Ship item via your country’s national postal service only (e.g. USPS, Australia Post)  Courier packages from Fedex or UPS will NOT be accepted.

Indicate “Watch for Repair” as package content and a “low content value” on the Customs Declaration form (‘the green sticker’) if the watch is being shipped outside of Canada.

We recommend you insure your shipment in case the shipment gets lost.  We are not liable for watches lost during shipment.  Please wrap the watch adequately for shipment. Bubble padded envelope is recommended. Do not send your watch in its original box.  It will not be returned.

INCLUDE THE FOLLOWING DOCUMENTS:
• Your warranty certificate
• A copy of the sales receipt
• Description of the problem
• Credit Card (Visa/Mastercard only)
  number, expiration date & signature

SEND TO:
Tense Enterprises Inc.
Attn: Repair/Return Dept.
Tense Watch Canada
118-1515 Broadway St
Port Coquitlam, BC
V3C 6M2
Canada

SENDING THE WATCH FOR SERVICE/REPAIR

Applies to US & Canada only.  For all other countries, please contact our service center at 1-604-525-5633 for more information.

$14.50 return shipping fee applies for all warranty repairs.

$55 charge on all component repairs not covered by warranty, this includes shipping & handling.

$18 charge on all battery replacement; this includes shipping and handling.

Payment accepted: Visa/Mastercard only.

NO CHECKS ACCEPTED

Please print and fill out the form below.  Include the completed form with your shipment.

Watch Repair Form

 Chronograph Watch Instructions.  Click below.

https://cdn.shopify.com/s/files/1/1963/6523/files/Chronograph_Manual_-_all_languages.pdf?2058

 

 Setting up the Tense Chronograph Watch

Tense Chronograph re-calibration instructions